The business process industry is undergoing a paradigm shift – from just being a voice centre support to helping businesses transform and reimagine the way experiences are created, and the highest quality impact is delivered, while continuously building on empathy and resilience. The transition is now to Design, Develop & Deliver. The opportunity is exponential to pivot towards a perfect transformation and a fantastic reset! Hear from an expert on how to emerge more resilient from chaos, and uncertainty, what are some global trends to watch for which will affect businesses.
